why can’t I redeem my gift?

Lil Nuggies · Dec 26, 2023

I received a gift from a friend and I just can’t redeem it at all. it’s the correct code and everything but continuously tells me the code wasn’t found. the game was worth 70 dollars and I can’t even play it unfortunately.

:)

Smwutches

Are they in the same region as you?

Kimberly Clemmons

When I add gift cards on my xbox account, I can’t see it on my ps5.. For example I redeemed a vbucks cards on xbox and it not showing on ps5

gilbertobarajas1

What if a friend gifted me a game (Dark souls remastered) and his and my accounts are both American, but when he gifted it to me i was in a different country i get the error of saying can’t redeem it because it was bought in a different region does that mean i can’t get the game anymore even if i go back to the United States?

ngocphi

When you purchase an Xbox gift card, make sure that the currency you use matches the currency associated with the recipient’s billing account. Otherwise, the recipient will be unable to redeem the gift card.

If you redeem an Xbox gift card in a country that doesn’t match the country associated with your billing account, you won’t be able to use those funds.

The funds in your Microsoft account can’t be transferred after you redeem your Xbox gift card.

You can’t use funds in your Microsoft account to purchase physical goods from online stores.

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Erfanash, there is currently no maintenance on live servers.

https://support.xbox.com/en-US/xbox-live-status

If you're trying to redeem the code through your console, try your PC if you're on your PC, try a different browser.

why can’t I redeem my gift?