Why can't I redeem my game code?

why can't i redeem my xbox live code?

Hi justv0id, and thanks for getting in touch. I'm Aileen, and I'm here to provide you with advice as an Independent Advisor.

I know how frustrating it is to buy a Day One Edition and then run into issues redeeming the bonus game code, especially when it seems like the system is recognizing it but won’t let you finish the process. Let’s go through what could be causing this and what you can try to fix it.

1. Try redeeming the code using the direct redeem page

Even if the Xbox console and main website gave errors, the dedicated redeem page sometimes handles older codes better:

https://redeem.microsoft.com

Sign in to your Microsoft account and manually enter the code (avoid copy-pasting if possible).

2. Double-check your Microsoft account region

Many older bundled codes are region-locked, meaning they only work if your account’s country matches the physical version of the game.

To confirm:

Visit https://account.microsoft.com/profile

Scroll to check your Country/Region setting

Make sure it matches where the game copy was purchased (ex. U.S. code on U.S. account)

If there’s a mismatch, that’s likely what’s blocking the redemption.

3. Make sure you’re signed into the correct account

If you've used multiple Microsoft accounts before, the code may be trying to attach to a different profile. To double-check:

Go to https://account.microsoft.com/billing/orders

Review your purchase and redemption history

If it shows the game already redeemed, it may be tied to a different account.

4. Code may have expired or been deactivated

Some older promo codes—especially those bundled with first-run editions—can expire. Even if unused, if the promotional period is over or the publisher deactivated the code, it won’t work anymore.

The error messages you’re getting (“Check code response indicated an error” and “Something went wrong on their side”) do suggest this could be the case.

5. If everything looks correct but it still fails

If the code is recognized (shows as Dark Souls) but fails during activation, you can reach out to the Xbox team to ask for help checking the code’s status. If it’s confirmed as never used but invalid, they may be able to escalate it.

Here’s the contact page if you need it:

https://support.xbox.com/contact-us

Let me know how it goes after trying those steps—I’ll stick with you until we get a more solid answer on it.

Please let me know if you need any further assistance. Looking forward to your response.

im italian...and I can't redeem 3 month code. why??????????

It was a redemption code for a specific code, and I see that I have redeemed it on my microsoft account, but I can't redeem it on my xbox, I can't find it there either?

So the URL you gave is how I actually redeemed my game, but where I should I find it on my xbox then?

Thanks already.

Maybe it was a promotionnel code that's why you can't redeem it now..