Why cant i play the game i paid for?

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help with your game problem.

If I may ask, is this on your Xbox console?

Please also check the purchase that you made before on your account through your order history here:

https://account.microsoft.com/billing/orders/

Check if you can find the game completely purchased on there. Try searching the game from the store and see if you can install it from there or if it says that you owned it.

Curtis

I have been in a similar situation before. Not with Mortal Kombat, but, Forza games.

1. So, I purchased the "ultimate edition" ADD-ON for the "base" game of Forza.
1. Now, here, the 'base' game was from Xbox Game Pass, which I don't own.

1. But, I own the "ultimate edition" ADD-ON for the "base" game.

But then, one month, due to some card issues, I lost game pass for a few days. Now, Forza became "unavailable" because, I won the DLC but not the game itself.

Then, later, I fixed my card issues, and Xbox Game Pass Ultimate got renewed. And, I could play again.

So, perhaps, something similar happened?

See if you 'own' the base game as well. If not, you may have to buy the 'base game' only and the DLC will get attached to it.

i agree you should be able to play a game you paid for whenever. how is it fair that i paid for a game but if i lose my internet connection i cant play it any longer. i dont care if they cut the online features if i dont pay for gold or something but why
cant i play an offline game unless im online? completely unfair

Hey there,

Sorry to hear about the issue, let's give these steps a shot first!

1. Navigate to 'All settings' from the Xbox One guide menu.
2. Within the settings screen, scroll down to 'System' and select 'Storage'.
3. Within the storage screen, select 'clear local Xbox 360 storage'.

Once those steps have been completed, give it another shot and let us know if it helped!

any update on the bf4 china rising dlc and why I cant play a dlc that I paid for??? XBOX sure is quick to take the $$ out of my account but we cant get with EA on a fix for this??