Why can’t I play starfeuod when I paid for the upgrade?

Hi, my name is Ezequiel and thank you for your question and for reaching out. Hello Chris how are you?

There are many players downloading the game at the same time, the server is very overloaded, I suggest you have a little patience and wait a while.

https://twitter.com/BethesdaSupport/status/1697410023020712273?s=20

This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

But I paid $53.99 for it, why can I buy a game I can’t play?

Can’t play my games that I paid you because of your system problems. I’m so sick why do I stay with x-box if you guys can’t let us play are own games !!!??

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Please perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

I would LOVE for someone to explain why i paid for a movie i can’t watch