Why can’t I play multiplayer on certain consoles?

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

Make sure that the NAT Type is OPEN on your console by following the steps below:

Settings > General > Network Settings > Test NAT Type.

Then perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

There may be a profile on her Xbox that has an Xbox Game Pass Ultimate or Xbox Live Gold which is being shared to her which is why she can play online multiplayer.

Since she only have Xbox Game Pass for Console that’s the reason why you can’t play online multiplayer.

Why can’t they just delete that certain game

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

First, make sure that you have an active Xbox Game Pass subscription which is required to play a paid online multiplayer game, Michael.

"Press the Xbox button on your controller to open the guide, and then select System > Settings > Account > Subscriptions."

If you have one, may I ask what is the exact error that you're getting?

Hi,

There are several reasons why you cannot play together on a certain game. For you to setup multiplayer and play anywhere mode using your PC, you need to have at least an Xbox One console and a Windows 10 PC.