Why can't I play Minecraft after buying it?

Hello Piotr,

Let me help you with your concern today. Please note that this is a public forum, I apologize for a delay in response.

I'm sorry to hear you're having this issue. Since the purchase is showing under your Microsoft accounts order history, you should have access in the Minecraft Launcher.

Please try this:

1. Press the Windows Logo Key + R to open the Run dialog box, type wsreset.exe, and then select OK.

2. Once that is done, please try to logout your account in the Microsoft Store application and Minecraft Launcher then log back in. Make sure you are using the same account in both Minecraft Launcher and Microsoft Store.

If the issue will persist, I recommend downloading the Xbox app then login your Microsoft account in there. After logging in, try to launch Minecraft Launcher from there and if possible, try to uninstall your current Minecraft Launcher and then re-install it directly from the Xbox app.

You can download Xbox app from here https://www.xbox.com/apps/xbox-app-on-pc

I hope this helps. I will be awaiting your response.

Regards,

Belle

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Minecraft purchase.

If I may ask, may I have the exact error messages/codes upon purchasing Minecraft?

Please make sure that you have a valid payment method with sufficient funds on your Microsoft account. Also, ensure that your account region matches the Microsoft Store region.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Why i can't play with my friends in ps4

MINECRAFT

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Minecraft account.

Based on your description, it might be possible that the system can't find the Minecraft game license on your Microsoft account.

Your Minecraft account must have migrated to the original Microsoft account email address where it was first created.

In order to fix this, you will need to find the Microsoft account where your Minecraft was migrated and where your Minecraft game license was purchased.

Kindly sign in to all of your Microsoft email accounts on account.microsoft.com > payment and billing > order history > select the date of range when you purchased your Minecraft game.

From there, check if you have the Minecraft transaction. If you have found the transaction, use the same Microsoft account to log in to Minecraft Launcher.

If you're unable to find the Minecraft game transaction, check your other Microsoft email accounts' order history.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Deto, this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and neither your account, we can not specify the actual reason or accurately check this issue of Realms in your account.

To effectively clarify this issue, you need to contact Mojang support directly so they can help you.

https://help.minecraft.net/hc/en-us/requests/ne...