Why can't I place a repair order for my elite controller 2 despite having a warranty

Hi, Partimeblasterz! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry to hear you are experiencing issues with your controller.

May I ask exactly what happens when you try to create a service order for your controller? do you get any error codes/messages?

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Due to the nature of your query, I find it important to offer a friendly reminder that this is a public forum and personal information should not be posted here. Please make sure not to accidentally reveal any personal information in the form of text, pictures, or other media.

I'll be looking forward to your reply.
Best regards.

What do you say is it's an Elite Controller doing that ? Warranty is up but, why can't they repair the $150 supposedly durable controllers ?

Huh

Its 90 days after the free repair or the remainder of the warranty whichever is longer that's pretty standard

At the cost of controllers nowadays you could buy one new unless you are talking about elites

And controller warranty is 1 year from the date of purchase

And this is why you buy extended warranty

There is no 3 years on controllers

Elites have 2 year warranties fyi

NOTE: Xbox Accessories (controllers, elite controllers, headsets and so on just have a 90 day warranty in the US)

Xbox Support might be able to help but that $150 controller just has a 90 day warranty.

Here in Australia The Elite Controller was covered by my Elite Consoles Warranty. I have already sent it in to be replaced twice (stupid rubber grips expanding).

If https://support.microsoft.com/en-au/devices was still working as it's supposed to It would be being replaced for a third time right now.

There's the console which has it's own warranty and then the controller. The controller is not under a "console" warranty. Accessories, like controllers have their own warranty. In the states it's 90 days and in other countries it can be up to a year.

You can't create your own repair order for your controller. You'll have to contact Xbox Support for assistance.

lmgtfy:

https://www.pcgamer.com/how-to-fix-xbox-elite-series-2-bumper/
"The notorious Xbox Elite controller bumpers can and do fail..."

https://www.theverge.com/2020/10/15...-controller-series-2-hardware-issues-warranty

"...The Verge has received reports of the face buttons getting stuck, or the Elite 2 not registering button presses."

here we go

https://answers.microsoft.com/en-us/xbox/forum/all/elite-series-2-bumper-repair/387f68c4-16f7-432a-9518-1c1ae04d3a3f

I tried to fill out repair order, but, as mentioned above, those are the only options i got.

Bumper IS a known issue, as you can see.

Btw., it doenst matter what caused 2 years warranty, it is in place and i'm in the right to use it.