Why can't i organise my game saves?

I didn't have Wi Fi for a few weeks, when i turned on my Xbox One, i went on some of my games only to realise the saves weren't there.

I started a new game of Ac Unity since my previous save was not their, after i got my Wi Fi back i started up Ac Unity and it came up with select save game, it had a option between 2 saves, the old save and the new save with no warning whatsoever.

So i assumed it was my old previous save, i selected old save but instead it was the new 3% complete save instead of my previous 89% complete save but for the rest of the games i got my saves back by syncing it, only Unity didn't have syncing like the rest
did.

How did you lose your save?

The console auto-handles this stuff which is why there is no user management of it. you play a game and it saves for you locally and sync's a copy up to the cloud so you can play the game anywhere and pick-up where you left off.

They should have the same "save" system as they have in "dragon age". I find it more organised.

Look, I appreciate your reply but you describe what the problem is, not the solution.

You can't offer refunds over the phone because of recent changes? So you can't help because the organisation has decided not to help. That is what you are saying.

Why can't you offer refunds over the phone?

Why can't the "person" declining my request for a refund explain why my son has to accept a product that is absolutely of no use without the game?

I don't want to disrespect you but saying "well them's the rules" isn't an explanation.

We can't do a refund because we can't do a refund is a tautology not an explanation.

The bottom line is that Microsoft taking £23 of a child who made an obvious mistake is totally unjustifiable and immoral.

I am having this problem, though only with Challenge zoos. The autosave appears to still be working, so you can still access the last zoo you had open by choosing the 'Continue' option on the main menu, though I wouldn't want to rely on this and it's clearly
only a temporary workaround.

With the fact that the whole thing with Challenge zoos in this edition is that you need to unlock certain animals in certain locations to be able to bring them over to other locations, being unable to save and move between zoos means
that this entire mode of the game and one of its major attractions is now basically unplayable.