Why can't I make a purchase

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

First, kindly sign in to https://account.microsoft.com/billing/orders and validate if the transaction is stated as "completed". Once confirmed, for cases like this what we initially need to do is to quit the game and perform power cycle in that way once you launch the game your in-game data will just re-sync.

Kindly quit the game and follow the steps below before you re-launch the game.

​​​

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

Also, in regards to the streaming service issue there has been a service alert earlier hindering players to use cloud gaming services, apps, and games.

Hi DavidBasurto! My name is Ricardo an independent advisor ready to help you with this situation!

Yes you will be able to use the card again once 24 hours pass, you have tried many times to use it or you have a suscription active that have been trying to charge on this account or a different account and has been rejected

Why can't I use the the credit that is on my account? I redeemed an Xbox card I got for Christmas and I can't make a purchase.

Hi there,

I would recommend reaching out to MS Billing Support. It is likely the wrong address on file for something, but they should be able to tell you for sure and more importantly how to correct the problem

have you tried doing it from a pc? if that doesn't work you may want to contact xbox support.