Why can’t I log into my Microsoft account on Minecraft on my PlayStation?

Hello Lexy, thanks for reaching out for support on the Xbox forum. I'm sorry that you're experiencing this frustrating error with Minecraft on your PS5. I'm happy to help you in any way that I can.

The drowned error is related to issues with your login credentials.

First, in a web browser go to account.microsoft.com and make sure your account log in is working as expected.

Then, on your PS5, go to Minecraft settings and open the Profile section and choose the option to "Clear Account Sign-In Data", then close the game. Restart your PS5, and then launch Minecraft and try signing in again with your Microsoft account.

If that doesn’t solve the issue, please contact Minecraft support directly for further assistance here:

https://help.minecraft.net/hc/en-us/request/new...

Same thing is happening to me on my ps4. It says my account is already connected to another account but I received an email saying that the Microsoft account was logged into PlayStation but on my ps minecraft shows that I’m not logged in. I’ve already contacted PlayStation and Minecraft and they both told me the same thing but nothings changed. I’m in desperate need of help

Hello Valcor13,

Thank you for reaching out to us regarding your issue!

Are you still experiencing this problem? If so, you'll have to contact Mojang as they'll be able to provide more information regarding the issue. You can submit a support request following the link below. We understand that you've stated that you've already contacted Mojang, however, we're unable to support this issue here. Be sure to include as much information regarding the issue as possible.

Link: https://help.minecraft.net/hc/en-us/requests/new

We also suggest reviewing the Minecraft for PlayStation FAQ article here: Minecraft for PlayStation® FAQ – Home

This may include information that can support you while trying to solve this issue.

Thank you,

I had to go onto my Microsoft account, link it to an Xbox account and create a Xbox gamertag. Then I restarted Minecraft on my Playstation and it let me log in!

I understand but I just don’t get why I can’t create a Microsoft account and delete the other one, it’s every time I try to log in to a different one I’m my Minecraft account it just tells me to go to my other one well that doesn’t work because my WiFi so I’m stuck in a never ending loop because I have a disk, the data for Minecraft won’t change because I’m not logged in and I’ve tried deleting it but it comes right back the same and I have another account but I don’t have PlayStation plus and I’m just mad and angry at all this for 2 days, 2 hours everyday and I’m just mad. Thanks anyways