why cant i log in

Hello,

Thank you for your reply.

I am using a personal account, which was specifically created for a Minecraft account. I recently attempted to log in again.

I am using Windows. I am unsure if a screenshot would be helpful, because it is in German.

Hello, Henri Glaser



Welcome to Microsoft Community.



I realize that you have encountered a problem with logging into your Microsoft account. I understand how you feel.



I know that you need help, but in order to more accurately address your question and avoid misunderstanding, we may ask you for more information.



1. Which account are you using to sign in? A personal account or a work/school account?



2. Where specifically are you trying to log in to your account?
For example:

• Are you trying to log in to the Office applications (Word, Excel, etc.)?
  
• Or are you trying to log in to a website through a web browser?
  

3. What device are you using? Windows/Mac/iPhone or iPad/Android?



4. Please attach a screenshot of the page when you tried to log in (showing the error message “password entered incorrectly too many times”).

To upload a picture, you can click this button in the reply box.







Please understand that our initial response may not always solve the problem immediately. I hope my reply will help you.



Best wishes,



Lucia Wu - MSFT | Microsoft Community Support Specialist

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello James, by your description you must have made many attempts to enter and the system blocked it for security.

What was the last message the system showed you?

Hi there Abdlurheem, my name is Gerardo, and I'm an Xbox player. I'll be happy to assist you with any questions or concerns you may have.

According to the official Minecraft help website, it's not possible to unlink a Microsoft account from a PlayStation account to link a different account. Please note that this restriction is imposed by PlayStation, not Xbox or Microsoft, as PlayStation determines which accounts can be linked on their platform and how it's done.

Here's the information I found on the Minecraft Help Center website:



In this case, I recommend trying to contact PlayStation support to see if they can assist you or provide an alternative solution since, as mentioned earlier, this restriction is on their end.

You can contact PlayStation Support using the following link:

https://www.playstation.com/support/

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Please keep in mind that in this public forum, we are just fellow players like you, trying to help other players with our best intentions.

I appreciate your understanding and wish you good luck.

Kind regards,
Gerardo.

Hi, Brian! I'm sorry to hear you're having trouble signing in to your game. No worries, I'm happy to assist you with this today.

When was the last time you were able to log in and play this game on the same device?

Can you please try logging in to your account first using the link below and check if there are no account issues?

account.microsoft.com

Looking forward to your reply.

Thank you!