Why can’t I join a party online as I’ve done all the connection checks etc?

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Are you getting an error message or error code, John?

Also, please perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

Hi Ron,

I can’t even access the Microsoft store. It says ‘page not available’. I can’t load ANY online game.

I’ve done a power cycle, including unplugging for 5 minutes (just in case) but no joy so far.

I have reset the console and it now says ‘we were unable to remove this console’s home Xbox associations. Please check your connection and try again.’

The connection is fine so I clicked continue anyway. I’ve done the setup and checks for updates but now it tells me there’s an error and I can’t use the console until it’s updated.

I have no idea what to do next.

Thanks for helping so far though

Can’t join party chat at all tonight, just says connecting for everyone in the party. Hopefully it’s because they are working on a fix.

I’ve done that still nothing I call Microsoft they say my accounts suspended and they can’t see why. I’ve tired so much nothing I can’t get of hold of the enforcement any way.

I can get on the account. I just can’t join parties or play online