Why can't I install my purchase on my xbox 360?

Hi MichaelOcheskey,

We just got a response from our internal team.

And these are the information they have provided: Note Most backward compatible Original Xbox games can be played on Xbox 360, Xbox One, and Xbox Series X|S. However, some backward compatible Original Xbox games are only available on Xbox One and Xbox Series X|S consoles and won’t play on Xbox 360.

Also you need to keep in mind. If you’re not able to play a game on the following list, try updating your console software.

Referenced link: Play original Xbox games on an Xbox 360 console | Xbox Support

Hope this helps,



Sincerely

Khou Sun

Microsoft Community Moderator

Hi MichaelOcheskey,

We are very sorry for the late reply,

As of now, we would like to share your concern with our internal team. To check if there are other options that you can try.

We will update you once we get a response from them,

Your patience on this matter is much appreciated,

Sincerely

Khou Sun

Microsoft Community Moderator

Yes, I have verified that I am signed into the same account. As far as I'm aware, I only have a single account for my Xbox. I have multiple outlook.com emails, but only one is associated with my microsoft products like Xbox, Office, etc. I also only have one username/gamertag for the Xbox account. Most of the games, when I go to the store through Xbox 360, already have the text listed on the screen, "Already downloaded, download again." I would click this link and it would let me install the game I purchased on my Series X on my 360.

The only two games I have that aren't allowing me to download and are requesting I pay to install them on my 360 are Psychonauts and Sid Meier's Pirates.

Hello MichaelOcheskey,



Thank you for posting in Microsoft Community.



Based on the description you posted, it seems that you have an issue with Xbox wherein you want to know why you are unable to install 2 specific games on your Xbox 360 that was purchased using your Xbox Series X.

Let’s work together in finding the best solution to this issue.



For me to better understand the issue, I’d like to ask a few questions:

• Have you already double checked that you are signed in with the correct account?



In the meantime, we would like you to provide us with some answers first to the questions above. In order for us to provide you with a more accurate solution.



We look forward to your reply,



Sincerely

Khou Sun

Microsoft Community Moderator

Hi MichaelOcheskey,





We are very sorry for the late follow-up,



We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)









Sincerely

Khou Sun

Microsoft Community Moderator