Why can't I install games on my xbox app (microsoft)?

TK-M · Feb 8, 2021

I got the gme pass to play sea of thieves, but when I press the install button, I just get a big black/grey box with just an x that sits there until I click away.

How do I fix this? I really want to play the game.

:)

SwordofWhedon

Dont bother with the app. Once you have game pass just use the store

TK-M

Thank you! I didn't realise there was a way to install without it.

EagerSkydiver60

I have restarted, restarted modem, flushed dns, signed in and out etc, also tried task manager fix. tried looking in windows store for updates, as per recommendation from another website. No luck. The mobile app can't install games, my other computer
can't install games, the windows store can't install games, and the xbox beta app can't install games. This is seriously broken and I haven't seen any effort from Microsoft to fix it

KilRoY1166

Update: Not sure what happened but I recently installed a game in my Xbox and now the app is able to push installs.

Eh, technology amirite?

This is the reason why I am inclined to believe that the problem is not in our smartphones but in some problems on the Microsoft side.

Yesterday, for example, I tried with two games The Division and Pes2020. PES was installed and the download started after about 2 minutes from when I launched from the app. The download of The Division did not start at all while in the app was in the download
queue.

I can't understand why it sometimes works and sometimes it doesn't.

clamore125

The games don't show up in the apps list. I can't cancel or download the games through the Microsoft Store, it requires me to install said games through the Xbox app (game pass games). I tried wsreset, but it didn't resolve the issue, as the 2 games still show up as ready to install, and I can't do anything except view the installs in the Xbox app

Why can't I install games on my xbox app (microsoft)?