why can’t i install games ive already purchased?

went to billing and went through everything. the 4 packs that i can’t install aren’t there. it’s like i’ve never bought them when those were the first 4 i ever bought. when i go to the microsoft store it shows that i bought it and it just needs installed.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good evening

can you see your packages in your order history?

https://account.microsoft.com/billing/orders/

if you can use this history go to the store through the history and install the packages.

Ive only ever had this once with a game i purchased but couldnt install, to this day no idea why?

Il be following this thread incase it happens again as i havent purchased a digital game since

Thank you for your reply. I did as you described, signed in again and I still don’t see anything in ‘Ready to Install’ section, or even in the game’s Manage add-ons.

And yes, the DLCs are showing in the purchased section in my billing history.

What does this mean?

Hi KDonlineX,

Sorry to hear you are having issues, but follow these steps (in order) and hope it will solve the issue:

1. Check your Check your Xbox purchase history to make sure it has gone through and shows as a purchase.

2. Remove all your profiles on the Xbox One

3. Power cycle/reset your console

4. Add your main profile first and sign in.

5. Look for add ons in the My Games & Apps section to see if they appear and show as ready to install. Check out the Find your
games and add-ons on Xbox One support page.

Hope this helps/works and let us know how you get on