Why can’t I install Cold War

Didn’t work but Thanks for trying to help

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

Do you have an external hard drive plugged in to the console right now?

If yes, can you unplug it and Please Turn off console > (press and hold power button for 10 seconds) unplug everything from the console > wait for 2 minutes and plug everything back > Turn On the console.

Once done, please check if the issue still persist while the external hard drive is unplugged.

I hope this helps. Feel free to ask back any questions and keep me posted.

Here are the steps that you can also try for your concern. Make sure to leave your external unplugged.

Solution 1. Power cycle your console
Please Turn off console > (press and hold power button for 10 seconds) unplug everything from the console > wait for 2 minutes and plug everything back > Turn On the console.

Solution 2.Try removing your account and add it back again.
To remove your account:
Press the Xbox button to open the guide.
Select Profile & system > Settings > Account > Remove accounts.
Select the account that you want to remove, and then select Remove to confirm.

To add it again:
Press the Xbox button on your controller to open the guide.
Select Sign in.
Select Add & manage.
Select Add new.
Enter your Microsoft account email address and password.

Solution 3. Clear your local save games file and persistent storage.
Make sure that there’s no disc in the disc tray.
Scroll left on the Home screen to open the Guide.
Select Settings > All Settings
Choose System > Storage.
Now select Clear local saved games.
Choose Yes to confirm.
Restart your console
Press the Menu key on your controller.
Click Settings, then go to Disc & Blu-Ray.
Select Persistent Storage.
Click Clear Persistent Storage.

Solution 4. Try to do a soft factory reset without removing any games and apps.
Press the Xbox button to open the guide.
Select Settings > System > Console info > reset then keep my games and apps.
NOTE: This will delete the profiles on your account, make sure that you remember the email and password to your account.

I have also uninstalled cold war and installed cold war twice

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Go to "My games and apps" > Installed games > Highlight the game > Press the Menu button > Go to "manage games and add-ons" > Click the game icon.

Make sure that these packs are installed:

Call of Duty: Black Ops Cold War - Content Pack 1

Call of Duty: Black Ops Cold War - Content Pack 2

Call of Duty: Black Ops Cold War - Content Pack 3

Call of Duty: Black Ops Cold War - Content Pack 4