Why cant I install an add on

Hi AlphaPlays! My name is Ricardo an independent advisor ready to help you with this situation!

Could you please explain what happens when you try to install the content?

Have you tried this way?

In your games list, focus on a game, press the Menu button  on your controller, select Manage game and add-ons, select the game box in the upper right corner of the screen, then choose Manage installation on [drive name]. This will show a list of items including the base game and any available add-ons or game features. Select the checkbox for each item you want to install (or uncheck to uninstall), and then select Save changes.

Update: I was able to re-install my Forza 5 add-ons but I still cant install the Expedition add-on. Im guessing there is a problem with the store? Either way it still sucks that I cant play the the new Titanfall maps...

Hi Arkadius!

What exactly is the error message you get there when you tried to access the game Diablo IV?

Please confirm on your order history https://account.microsoft.com/billing/orders/ if your transaction for the Digital Deluxe version went through successfully and says completed.

Hello Joshua E1,

We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a new discussion (microsoft.com), as we will not be monitoring this thread going forward.







Thank you for understanding.



Respectfully,



Microsoft Community Moderator

Hello Joshua E1,

We appreciate you for sharing this with us and welcome to Xbox Forums.

We understand that you're having trouble adding your debit card as a payment method. I'll be happy to assist you with this issue.



The error message you received, "PI-ValidationFailed yoAOiIuv7kqr7OiHerbOlQ.181.1.9.2," indicates that there was an issue with the validation of your payment information. This could be due to a number of reasons, such as incorrect information entered, an issue with your bank, or a problem with the Xbox Live service.



To resolve this issue, please try the following steps:



1. Double-check that the information you entered for your debit card is correct. Make sure that the card number, expiration date, and security code are all entered correctly.



2. Contact your bank to ensure that there are no issues with your account or card. They may be able to provide more information on why the payment method is not being accepted.



3. Try adding a different payment method, such as a credit card or PayPal account, to see if the issue persists. If the problem is specific to your debit card, this may help identify the issue.



4. Clear your browser's cache and cookies, then try adding the payment method again. This can sometimes resolve issues with website functionality.



If none of these steps resolve the issue, please contact Xbox Live support for further assistance. This way they can help us verifying your account to see as to why we cannot add the payment method from your end since we here at Community Forums do not have a tool to check it for you for privacy and security.



I hope this information helps you resolve the issue with adding your payment method. Let me know if you have any further questions or concerns.

Kind regards,



Microsoft Community Moderator