Why can’t I hear anyone on warzone?

Hi Mark R, my name is Adam.

I’m sorry to hear that you’re having trouble hearing your teammates while playing games. This could be due to a number of reasons, such as incorrect audio settings, network issues, or a problem with the game itself. However, we’d like to know more about it in details so that we can provide a more accurate resolution for you.

To start, please provide us information/answer on the following questions:

1. What platform are you playing (Xbox Console, PC or phone)

2. What is the current version and edition of Windows Installed? (Search for WINVER in Windows search to see this)

3. Xbox app and Gaming services version? Xbox app > select Profile picture > Settings > About.

4. What troubleshooting steps have you done?

5. Was this working before?

6. Recent activity or changes made before the issue appeared?

I'll be glad to follow up and help you.
Adam.

Hello Henry P, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I'm very sorry for the problem you're going through, to try to help you I need to understand the problem better, so please answer the following: Does it only happen to you with COD Warzone? What device are you playing from? Since when do you have this problem? Did you make any recent changes that could cause this failure? If you get an error code or message, please write it in the text.

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

Hi,

Sorry for the delay. I still can’t hear anyone on my stream apart from me

Hi there! This is Virginia O.

I understand that you are experiencing issues with party chat.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please check Xbox Privacy & Online Safety Settings because audio communication may be restricted by your account settings. To do this, go to Settings > Account > Privacy & Online Safety > Xbox Privacy. Select View Details & Customize > Communication & Multiplayer.

Make sure that the following options are set to Allow:

1.You can communicate outside of Xbox Live with voice & text.

2.Others can communicate with you.

And then test your network settings by going to Settings > General > Network Settings and run Test Network Connection.

If NAT type shows as Strict or Moderate, it is blocking party or game chat.

Kindly restart your router and enable UPnP (Universal Plug and Play) in your router's admin settings.

Next is to sync and update Xbox wireless headset. To do this, connect the headset to a PC with the Xbox Accessories App installed and update it there.

Then check audio settings. Make sure that the audio settings are configured correctly. Go to Settings > General > Volume & Audio Output.

Under Chat Mixer, set it to Balanced.

After that is reset alternate MAC address.Please go to Settings > General > Network Settings > Advanced Settings. Select Alternate MAC Address > Clear.

Restart your console and test party/game chat again.

If the issue persist after performing the troubleshooting steps, kindly test headset on another device because this can help determine if the issue is hardware-specific or related to your console/account.

Thank you for your cooperation.

Hello h3lpmepls,

Thank you for posting in Microsoft Community.

I can see that you are having issues with you game chat audio. Please see the troubleshooting guide below to fix this type of issue.

If you’re having audio problems in parties, make sure the Xbox network is up and running. If it is, try these tips:

• Check that your privacy settings allow you to communicate with everyone
  
• Unmute or unblock the person you’re trying to chat with
  
• Check that you’ve joined party chat from within the party window
  
• Check to make sure that you’re not in a Discord voice channel
  
• Check for network latency or other network issues
  

Please see: Troubleshoot audio problems in parties on Xbox | Xbox Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.