Why cant i get my minecoins?

Hello EllieJ8506,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

May we confirm if you are referring to this Microsoft Rewards: Redemption? If yes, you will need to contact Microsoft Rewards support directly regarding this issue.

Please use this link: Contact Microsoft Rewards support

If you have further concerns kindly create a new thread using this link - Create a new question or start a discussion.



Sincerely,



Xbox Forum Moderator

Microsoft Community

we purchased minecoins through the apple store, and then used the minecoins to purchase the minecraft assets. i have a ios purchase history of buying minecoins ... but no history of assets bought with the minecoins. nor can i seem to restore said purchases.
thats a huge problem! why cant i see this on my account?

needless to say, we will not be making any more purchases. ever since microsoft integrated minecraft with xbox live the experience has gone downhill.

Hello and thanks,

If i cant get back into the account,

can i at-least restore my minecoins i bought on my new account i made?

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

in this case, the ideal would be to contact Minecraft support directly, because Minecoins are unique to Minecraft and they can guide you correctly.

https://help.minecraft.net/hc/en-us/articles/44...

https://help.minecraft.net/hc/en-us

It says I have it but I never got the minecoins and I sent text to Xbox support but this is really getting to be a pain and I rlly want my minecoins. Is there another way I can redeem my minecoins, for example email?