Why can't I get my gamertag.

AshtonShoyo · Jul 6, 2023

Hello, I don't want to interrupt you day with this. This is about to drive me crazy. I'm trying to get my gamertag change, but it keeps telling me that there's a problem with the purchase. The only problem is I looked at everything and there should not be any problems with the purchase. I just want to know why I can't change my gamertag.

:)

Janet_C

Hello!

I'm a Independent Advisor. I will be glad to help you.

Check that you have a billing address set up at the following link

https://account.microsoft.com/billing/addresses

If everything is in order, try to make your change via this link

https://social.xbox.com/changegamertag

Try different browsers and different devices, you can also try in incognito/in-private browser mode.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

Andre Stella

and why i can't download my gamertag for any console?????

XBF Brad A

Hi Santos,

Since you were able to get it working. I will go ahead and lock this thread as it has been resolved.

Brad

JMoore5268

"This gamertag isn't allowed. Try a different one."

JayPea20

I'm trying to tell you this has been happening for weeks. So I've been waiting for some time, and nothing is working. But your support team doesn't seem to understand that. I've done everything asked, but it just doesn't work. Do you have any other solutions?

Why can't I get my gamertag.