why cant i get into my accout?

Hi there Tanja K.

I am Lumie and I would love to assist you today.

I am so sorry you are having issues with a lost account. Please keep in mind, this is a user forum, we are not Microsoft.

The best thing to do is check to see whether the name has been changed.

The first idea to find your email is to directly log into your account with your phone number.

You can find your username using this recovery tool: [https://account.live.com/username/recover] by inputting related data.

If this does not work, you can try to look for email receipts on alternative accounts or find accounts you made be logged into on different services.

Once you have found the new address, you can recover the account using the Account Recovery Form: https://account.live.com/acsr]

Make sure to complete it in an area you would usually access your account from. It is important to be consistent with this form, you can complete the form twice a day everyday until your regain access to your account. Repeating this will increase your odds of recovery.

Here are more tips to follow with the form: [https://support.microsoft.com/account-billing/b19c02d1-a782-dee6-93c3-dc8113b20c42]

I hope this helps!

Let me know if I can be of any further assistance. -Lumie

HOW DO YOU FIX ERROR CODE 80070571 i cant use my accout until this is fixed!!!!!!!!!!!!!!!!

i have tried that but it niver worked but cant find anywhere on the xbox website about them i have got code on my accout and forgot it anyway of removing it ??

this isnt fair at all tho iv tried for so long now that iv moved onto pc and i cant even use some of my things like my fornite accout that had £1000 spent just like over the years i spent £10.000 if not more can u pass this higher up and just see if it can get changed or even if they can look at it again and tell me why

I have the same problem it just says that the service has a service alert i cant play any game it just wont let me play or it freezes on me i can sign in to my accout and talk to people but cant play any games can someone help