Why can't I get back in :(((((((((((((

Hi, Idk18077! I'm sorry to hear you're having logging in to your account. No worries, I'm happy to assist you with this today.

Can you please login to account.microsoft.com and xbox.com

Check if you can login without issues.

Let me know how it goes. I'll wait for your reply.

Thank you!

Same problem. I wonder why we can't get an answer. About to switch back to Rdio.

Hi HARKARAN! My name is Ricardo an independent advisor ready to help you with this situation!

You can only have 2 accounts on the same email if you are talking about 2 different Minecraft editions, but if you are referring to the same Minecraft editions, and you are being logged into a different account and not the one that have the game purchased, is because you are using a different email account or not using Microsoft login option

Hi Jonathan B, my name is Courtney and I would be happy to help.

I'm sorry to hear that you lost access to your account. I know how frustrating it can be when this happens. Let's say the only alternative you have at this moment is to submit the account recovery form (You mentioned that you have tried, but the system does not confirm that you are the owner, is that correct?), I have also been through this situation, so I can give you some recommendations:

The first thing is to enter information that the account has, in case a phone number or card has been deleted, you should simply omit that information and not add it to the form. That said, you can enter the following link:

https://account.live.com/acsr

Please note that Support cannot help recover accounts, but in that case, if you want to contact them and talk in a live chat for more detailed information, you can access the following link.

Support: https://support.xbox.com/contact-us/

Remember that this is only a Microsoft public forum, where we are gamers like you who try to guide/help other gamers solve basic problems they have, this means that we are not Microsoft employees.

Information source (Credits): https://answers.microsoft.com/thread/50d0d753-c765-4478-933f-8e005c780dd0

I hope this information has been useful to you.

Best regards,
Courtney.

Hi Μdreamµ, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

You may be eligible to cancel immediately with a refund; however, not all subscription charges can be refunded.

Please, follow these steps:

Go to Services & subscriptions and sign in with the Microsoft account you used to purchase your subscription.

https://account.microsoft.com/services/?ref=SXC-Cancel

Find your subscription and select Manage.

Note that if you see Turn on recurring billing instead of a link that says Manage, this means your subscription is already set to expire on the date shown and you won’t be charged after this date. You can continue to use the subscription’s benefits until it expires.

Select Cancel subscription and follow the instructions.

Note that if you’re eligible for a refund, you’ll see an option to cancel immediately with a refund.