Why can't I get any explanation or any actual help with my issue?

Discus and support Why can't I get any explanation or any actual help with my issue? in XBoX Games and Apps to solve the problem; Hello. Ever since December of last year I have been having issues with Fortnite. I've contacted Epic support more times than I can count and they are... Discussion in 'XBoX Games and Apps' started by Joe Granoble-Ortiz, Jan 25, 2025 at 6:03 PM.

  1. Joe Granoble-Ortiz
    Joe Granoble-Ortiz Guest

    Why can't I get any explanation or any actual help with my issue?


    Hello.

    Ever since December of last year I have been having issues with Fortnite. I've contacted Epic support more times than I can count and they are no help in anyway whatsoever. They give me a list of "workarounds" that do not work and once they have exhausted those lists, the redirect me to Microsoft. They give no indication to where in Microsoft I should go, just that they can't do a damn thing to help.

    The issues started when Fortnite Season 5 Started back in December of 2023. Since then my game will crash at random times not allowing me to play. When the game crashes there is no error code given. Nothing of help or value that allows me to fix the issue. Just a nice "We're sorry, we are working on correcting the issue so that in the future it never happens again". That hasn't happened. Epic support has been nothing but a waste of time and has done nothing to give me any clue to why I'm crashing or how to fix what is wrong. Their solutions were "Run as an Admin, Update Drivers, Clear the Cache" and other basic fixes that I have done numerous times now. I even hard reset my PC and everything.

    Every time they get me no where and redirect me to Microsoft for some reason.

    Please help.

    :)
     
    Joe Granoble-Ortiz, Jan 25, 2025 at 6:03 PM
    #1
  2. JosefLBohorquez Win User

    Why can't I get ANY help for my xbox error 0x800705b4?

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this James

    Sorry to hear that you're not able to play something right now.

    May I know if you tried all the troubleshooting steps from this article?

    https://support.xbox.com/help/errors/error-code...

    If yes, when you performed the power cycle step. Did you tried power cycling your internet router as well?

    And, if you already tried something else (besides the steps provided in that article)

    Please tell me what else did you do

    This is to avoid giving you the same troubleshooting steps
  3. adamma666 Win User

    Can connect to network but not to internet

    I don't know why, I don't know how, but this actually worked! Shad0WmanUK, you are one awesome guy! Thank you very, very much for help and patience throughout the whole day.

    Is there any way to simply explain why this error occured or why your settings fixed this issue? As I said, I never changed anything on my setup, I can't believe that I am actually back online. THANK YOU!
  4. Ciarxnn Win User

    Infinite Warfare Beta

    I haven't received a beta code or any info on getting the beta or even downloading the actual game for that matter, would love an explanation as to how I do this?
  5. noboundz Win User

    Another rumor. Maybe good news

    Might as well be in Latin because I don't get any of that or the explanations, and I can't be bothered to anyway, so... sounds... good... maybe.
  6. Independent Develope Win User

    Unfair Enforcement

    I understand I'm responsible but I guess you didn't get my point. I posted this to bring attention to the faults with the appeal process and did not in any way try to defend my actions or ask for the ban to be lifted by some outside force. My explanation
    of why it happened is irrelevant to the discussion I tried to create.
    As stated above, if you have any feedback please checkout the http://xboxideas.uservoice.com

    Are you in need of any help with support related issues? I'll be happy to assist you further.
Thema:

Why can't I get any explanation or any actual help with my issue?

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