why cant i get a refund

You can find the refund policy in this link.

But remember submitting a request does not guarantee a refund. Most purchases are not eligible for a refund after 14 days.

Regarding purchases from less than 24 hours ago:

It might take a few hours for new purchases to appear on your list.

If you have the order number for your purchase, you can submit a refund request.

If you don't have the order number for this purchase, we recommend you wait a few hours and then return to the refund page to see if your purchase has appeared (you may need to refresh the page to reload the list of purchases).

Hi there Justin29282, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

To request a refund for your subscription, please follow these steps:

1. Click on the link below, which will take you to a form that you need to fill out with all the necessary details:

https://support.xbox.com/forms/request-a-refund

2. In the field where you are asked which item you want a refund for, please enter the full name of the subscription. You can find the order number for the purchase by visiting this website:

https://account.microsoft.com/billing/orders/

3. Once you have submitted the form, you will receive an email within 72 hours informing you of the decision regarding your refund request.

I hope this helps, and if you have any more questions, please let me know.

Kind regards,
Gerardo.

so I am stuck with a game that doesn't work?

Hi Hannes! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your refund request.

Just a gentle reminder that we are only Xbox gamers here in the community. We are not Microsoft employees and we do not have tools to access any Microsoft System.

According to the official Xbox website regarding subscription refund requests: https://support.xbox.com/en-US/help...ions/cancel-recurring-billing-or-subscription

"You can cancel an Xbox subscription at any time. Turning off recurring billing will stop future charges for a subscription and grant you its benefits until its expiration date. You may also be eligible to cancel immediately with a refund; however, not all subscription charges can be refunded.

In addition, you’re entitled to a refund of your most recent recurring billing charge if you cancel your subscription within 30 days after payment. This refund right is limited to one time per Microsoft account, per subscription product.

This refund policy doesn’t affect any additional rights you may have under applicable law and doesn’t apply to prepaid retail subscription codes, which are subject to the return policies of the retailer from which you purchased the code.

Important: Refund requests that are outside of the cancellation processes above are not eligible for a refund.

To cancel and to check refund eligibility from your mobile or desktop browser:

Sign in to account.microsoft.com > services and subscription > Select Cancel subscription and follow the instructions.

Note that if you’re eligible for a refund, you’ll see an option to cancel immediately with a refund."

If the option for a refund doesn't show up upon canceling the subscription, this means that your subscription is not eligible for a refund.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hiya!

If you can please request a refund by clicking this link. Once a refund request is submitted please wait up to 48hrs for a response.
If you'd like more information regarding the refund process please reply to that email response. I hope this helps solve this issue.

Happy Gaming!

Paul Xbox Forums Team!