Why can't I get a refund on the wrong version of a game purchase?

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Poggeriname, you filled out the form to request a refund and it was denied, or tried to request for Xbox service, if tried for the service they can not help you, all refund requests are made by the webform below.

https://support.xbox.com/en-us/forms/request-a-...

I am feelinh so disappointed about Xbox, I bought a lot games but cannot get a refund becuase a misleading wrong purchase, it is not I will just get refund and go but I wanna buy another version

I also bought the wrong version, I want a refund to purchase the correct version. They shouldn’t sale the wrong version on Xbox series x store. I can’t get in contact with anyone for help, very bad customer support

Thank you for your response! If you read my post carefully, you'll see that I meet all the requirements you mention in order to get a refund. I didn't even play the game. I had it open maybe 5 minutes, trying to see how to get my saved games into it. When
I realized it wasn't going to happen, I quit the game and deleted it.

I would LOVE to TALK TO A CUSTOMER SERVICE REP!!!!!! HOW???????!!!!!! I absolutely cannot find any way to do that. If you have any insight, please let me know!

And again. thanks for taking the time to respond. I so appreciate it!

https://www.techadvisor.co.uk/how-to/game/get-refund-xbox-one-windows-10-game-3657866/#

Most importantly, you can only claim a refund if you have a legitimate reason to ask for one - either that you purchased the wrong thing by accident, that the game you bought doesn't work, that someone else bought it using your account,
that there's an error with your bill, or just if you want to cancel a pre-order. You may need to talk to a customer service rep to explain or prove the situation, and you can't simply claim a refund because you decided you didn't like a game as much as you
expected.

Games and apps are only eligible for a refund within 14 days of purchase, and only if you've played less than 2 hours across all accounts - you can't sink 40 hours into a massive RPG and then try and get your money back!

Downloadable content, season passes, and add-ons aren't eligible for refunds either, just the base games.

Finally, you'll have to wait at least one day after the game's
release date before you request a refund, and you have to have downloaded and launched the game at least once - they want to make sure you've actually tried it out first.