Why can't I enter realms?

The thing is, that minecraft realms is on 1.19.20. So with 1.19.10 I cannot join realms. I can't understand why I cannot get the .20 version. On my laptop I don't have this problem at all. Even uninstalling, and downloading the game via the latest launcher does not help.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

To change the privacy settings your account must be an adult account, otherwise you will not have access.

see it in your privacy settings:

https://support.xbox.com/en-us/help/family-onli...

if your account is for a child, you need an adult account to link your account and manage your privacy settings

Look here https://beta.support.xbox.com/help/games-apps/game-titles/minecraft-realms-overview

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Deto, this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and neither your account, we can not specify the actual reason or accurately check this issue of Realms in your account.

To effectively clarify this issue, you need to contact Mojang support directly so they can help you.

https://help.minecraft.net/hc/en-us/requests/ne...

Hi CharlotteC7, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Your Xbox account age starts from the Date of Birth you entered when creating your profile online.

Once you hit 18, it becomes an adult account automatically. Just make sure your birthday on the account is correct.

You can check it here: https://support.microsoft.com/accou...-account-837badbc-999e-54d2-2617-d19206b9540a

If your Date of Birth is correct, try adding a payment method and billing information to your Microsoft Account.

Sign in to the Microsoft account you want to update.

https://account.microsoft.com/

Go to Payment & billing and select Payment options.

You can add or edit payment options here.

If that still does not work, the best course of action is to contact Support and provide the necessary information to validate your date of birth.

Please enter this link: https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

I hope this helps.

Source:

https://support.xbox.com/help/subsc...es/manage-payment-options-and-billing-address