Why can’t I enter a valid number for a service and repair request for my xbox

Hello Joseph,my name is Marvina, I will be happy to help you.

I am very sorry for what you are going through, there are several reasons why you may not be able to enter a valid number for a service and repair request for your Xbox.

Your Xbox serial number may be damaged or illegible. If the serial number is damaged, you may not be able to enter it correctly.

You can try to clean the serial number with a soft, dry cloth.

If the serial number is still corrupted, you can contact Microsoft support for help.

You are entering the wrong serial number. Make sure you enter the correct serial number for your Xbox.

You can find the serial number on the back of your Xbox, under the information label.

You are entering the serial number in the wrong format.

Your Xbox serial number must be 12 digits long. Make sure you enter all 12 digits correctly.

Source: https://support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/digital-code-solution

These are basic solutions to these problems, but they can lead to a solution, remember that this is a public forum where we are players like you who want to help, good luck and happy day.

Sincerely,
Marvina.

I tried what you suggested and when i get to the device service and repair screen. I entered all the info, i click next, it then sends me to the request an xbox controller replacement screen and then does the whole enter serial number go to next page,
wont load page an reloads to enter serial number page and repeats.

Is there any number to call to actually talk to someone anymore?

Hey there Demon!

To check the status of your repair, go to our Xbox Online Service Center to check your repair status at any time. Under Check Repair Status (lower-right corner), enter your service request number
and ZIP code, and then click Check Status. The service request number is included with the order confirmation email.

Alternatively, you can get more details if you click Sign In and enter your Microsoft account information (email and password).

If that doesn't work for you, I would suggest using the
Contact Us page to set up a support call and they should be able to look into your repair progress for you. ^_^

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Yes, the Order # is the service request order.

I'm running into the same issue, controller is completely unregisterable on either account or support subdomain but various other services acknowledge the number as being valid - one thing I noticed compared to the v2 is the v1 contains letters in the
serial number which can't even be entered on the support subdomain form making me think it's being sanitized. Also worth noting I did a repair request like 6 months ago and I didn't have anywhere near this level of trouble - have they just given up on these
expensive paperweights with the release of the v2?