Why can't I delete or saved clips and screen shots?

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Just a friendly reminder though that since yesterday there are multiple reports in regards to the same issue, however, there are no official announcements from Microsoft which means that we can just perform troubleshooting steps such as extended powercycle and resetting your network hardware by following the steps below:

" 1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state."

Hi there, XylofonInsel228!

Are you perhaps referring to deleting the screen shots that you took with the Game DVR? If so, you can manage these screen shots by navigating to Upload Studio and then select the option to manage your clips. From there, you would
have the option to delete any game clips or screen shots that you have taken.

If you have any other questions in regards to managing your screen shots or game clips, just let us know.

M3tal Daz3, Yeah, like I said it will make clips and take screenshots, I just can't SAVE any of them. Going into Game DVR I can either select one and get this message:

"Capture not saved

Sorry, the capture you selected was not saved. Please try again."

Or all of them and get this slightly different one:

"No captures saved

Sorry, none of your selected captures were saved. Please try again."

And no other info is provided as to why. No error code. And after awhile, unsaved screens/clips get deleted automatically.

When on the Xbox One home screen press the menu button and go to settings, then preferences, and uncheck where it says "record clips with game DVR." Saved clips can be found and deleted in the Upload app, not Upload Studio though. Highlight clips in the
"saved clips" section, press the menu button, then choose delete.

I don't think it's a major issue, because the clips are deleted automatically after a set amount of time unless you choose to save them. But I don't see why they can't add an option to turn the automatic clip recording off if it's bugging people though.