Why can’t I delete my cloud save data?

Thank you for contacting us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good afternoon

try this:

Deleting profile:

It's easy to remove a Microsoft account from your Xbox One console as you don't need to sign in to the account. See how:

Press the Xbox  button to open the dashboard.

Select System > Settings > Account > Remove Accounts.

Select the account to be removed and then select Remove to confirm.

When finished, select Close.

Clearing the cache:

Turn off your xbox, remove the power supply/cable from the outlet and leave it like that for 2 minutes, then you can turn it on.

adding the account:

You can add your Microsoft account to any Xbox One console. Here's how:

Press the Xbox  button to open the dashboard.

Select your gamer picture in the upper left corner of the screen, scroll down and select Add New.

Enter the email address of the Microsoft account you want to add and select Enter.

Important Do not select Get a new account unless you want to do so. Selecting this option will create a new Microsoft account. If you've forgotten the email address associated with your Microsoft account, see the Lost Account Solution.

Enter the password for the Microsoft account you want to add and select Enter.

Read the Microsoft Service Agreement and Privacy Policy and select I Accept.

Follow the steps to configure Sign In and Security Options to add your Microsoft account to your Xbox One console.

finally delete the data from the cloud.

This moderator is clearly copying and pasting old data from the Xbox One days. This troubleshoot doesn’t work on Xbox Series X or S consoles.

“Cloud saved games” isn’t an option anymore.

I can’t find how to force a cloud sync. I can’t play Starfield on my other console in another room because the data won’t sync.

What’s the point of cloud saving if it doesn’t actually save???

forgot to say this, after seeing the options for local or cloud data and selecting cloud data, it still says data can’t sync because the xbox can’t save any more cloud storage. If anyone can help resolve this, thank you.

You CAN actually delete your save game data locally on your xbox and leave it in the cloud. Go to your games/apps section in dashboard and go to the game in question. There are options to delete the local save game data and save game data in the cloud. You
can delete local data or delete local and cloud data.

Bandai Namco stating that the problem lies in a corrupted save file in either local save or in the cloud. My first step in combatting this problem was to delete my local save data and the data will not download from the cloud onto my system until I am able to load past the start screen. Since I cannot download the data to my local system I cannot delete it from the cloud from my system. Is there any way to delete the cloud save data in order to play the game again? I really enjoyed the game and would like to be able to play again.