Why can’t I connect my Xbox to the Xbox app

Hi Parker, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Let's try clearing your console cache data and changing the connection DNS.

Also, make sure to update your Xbox App on your mobile device.

Please, follow these steps:

Go to Profile and System > Settings > General > Network Settings.

Select the network you're connected to, then select Advanced settings > Manual

On the DNS field, input these:

Primary: 8.8.8.8

Secondary: 8.8.4.4

Save settings.

Afterward, let's power cycle the console to clear it's cache data.

Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

Unplug the console's power cable. Wait 60 seconds.

Important Be sure to wait at least 60 seconds. This step resets the power supply.

Plug the console power cable back in.

Press the Xbox button on your console to turn it on.

Source: https://support.xbox.com/help/hardware-network/power/restart-or-power-cycle-console

Let me know if it works!

I’m having the same issue. Told me to connect to Xbox live but it won’t connect. I am connected to the internet because the other apps work. Can’t contact Xbox because their virtual assistant is a nightmare and freezes up.

So I tried to remove my account and re add it, but now it won’t even let me add an account back to the Xbox. Now I can’t use any apps. Basically stuck.

I can’t get my phone to connect to my Xbox, far too old a model. So my issue is it can’t connect to Xbox live in general and I still can’t start it.

Whenever I try to connect to my WiFi it just says it can’t connect. I also can’t connect to a wired connection as my Xbox is on the other side of the house as my router. I also only have my controller plugged into the Xbox.

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