Why can't I change my profile picture?

There's information in the sticky at the top of the forum. https://answers.microsoft.com/en-us...-picture/e9c0abc7-237e-48c3-9988-ae0c8294236a

Hi,

in this post it's explained why you can't change the gamerpic

https://answers.microsoft.com/en-us...-picture/e9c0abc7-237e-48c3-9988-ae0c8294236a

I read somewhere that someone changed their profile to a custom pic during the COVID-19 events. However I'm not certain about whether that was true.

Cheers,

There is a featured topic at the top of the forums which covers this so that individuals don't need to create posts regarding the issue. In case you missed it. https://answers.microsoft.com/en-us...-picture/e9c0abc7-237e-48c3-9988-ae0c8294236a

You can change your profile pic as long as it is a default option in the profile pic list. You just can't create a custom profile pic because they need to be approved before the change takes place. While there is an increase in demand on other issues,
they are disabling the custom gamer pic ability temporarily to handle those issues.

The changing of gamerpics is currently down due to the numbers of users now on since they can stay home, but the person who had been able to change their profile may have gotten to be able to change their profile before it was turned off.