Why cant i change my privacy settings

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox privacy settings.

I just want to clarify, are you able to access and manage the Xbox privacy settings page however when clicking submit to save the changes it does not push through, is that correct?

If yes, kindly try to perform the following workarounds:

- Clearing the cache and cookies of your browser.
- Changing browsers.
- Disabling extensions / going incognito or in-private browsing.
- Disconnect from the VPN or Proxy server.
- Use different devices and network services.

Then try to access your Xbox privacy settings according to the official Xbox website: https://support.xbox.com/help/famil...ttings by selecting View details & customize.

"Sign in to Xbox.com.

Select your Gamertag, and then select the More actions button (…).

Select Xbox settings, and then select Privacy & Online Safety.

Note: You must select Submit at the bottom of the page before leaving or switching to another tab. If you don't submit the changes before you move to the other tab, your changes won't be saved."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hello!

Is it possible that the account that you're trying to change the settings on could be a child account? If that is the case then you would need to long onto an adult account and add the child account to its family to be able to adjust the settings for the
child account. Take a look at this support article regarding adding a child account to a family.:

How to add a child to a family account. Then also take a look here to learn about adjusting the settings themselves:Xbox One online safety
and privacy settings for parents and children

Hope this helps!

Let us know with a reply.

It didnt work. Still happening

Hello N4tsu,

When you go to privacy settings, change a couple others to block and save and log out. Log back in then go change the ones you need to say allow along with ones you changed to block and see if that helps.

Thanks,

Brad

This is not a minor account. This is an adult account with no child restrictions