Why can’t I change my pfp on my Xbox account

Hi again Levarith,

The problem must be that you are on iOS, therefore you should try other browsers to rule out possible problems.

Let me know when you try in other browsers, if the problem persists I will be attentive to continue helping you.

Best regards,
Daniel.

Hey yeah no I tried 4 different browsers and hasn’t worked

Hi Levarith, my name is Daniel. I am an independent advisor who is willing to help you.

For me, it is an honor to write to you and try to help you in any way possible, for my part I will do my best to try to solve any questions/problems you are presenting.

I don't know what image you are trying to put on your Xbox account, but remember that it is not just the image but the size and format, so follow these steps:

If you're having trouble updating through the Xbox app, try updating through the Xbox website.

To do this, log in to the site with your account and then click on the image in the upper right corner again and choose "Xbox Profile" on the next page, click "Customize", then on the next page click on "Change player image". "

Change your Xbox gamer image

I leave you the following link so you can take a look and get more information about it:

https://support.xbox.com/help/account-profile/profile/change-gamerpic-on-xbox-one

Let me know if this information is useful to you.

Best regards,
Daniel.

So the picture is the right size and format and the website dosnt work I tried it but it dosnt give an optoin for a custome picture just the Xbox pre made ones. I just tried with a new account I made and it won’t let me change the pfp for that one on the app or website with a custom image same problem. I don’t know if it is an issue that I’m on iOS or some thing but I haven’t been able to for over 2 months but I could do it about a year ago when I changed it

they denied it but they PERMA banned for a pfp not cheats not doing anything else a pfp a bit to much for a pfp of Osama bin ladder not ladden they could of at least banned me from changing my pfp not ban my whole account.