Why can't I change my default install location for games using the Xbox app on the PC

Discus and support Why can't I change my default install location for games using the Xbox app on the PC in XBoX on Consoles to solve the problem; I want to start by saying I've spent 2.5 hours on the phone with both Xbox support and Windows support regarding this issue. The first person from... Discussion in 'XBoX on Consoles' started by Westsidekef, Feb 7, 2024.

  1. Westsidekef
    Westsidekef Guest

    Why can't I change my default install location for games using the Xbox app on the PC


    I want to start by saying I've spent 2.5 hours on the phone with both Xbox support and Windows support regarding this issue.

    The first person from Xbox support tried everything she had in her troubleshooting toolkit to help but was unsuccessful so she passed me on to Windows support.

    I explained my issue and the person said, "thank you, one minute" and then the call was disconnected.

    The next time I got the call back from Xbox support, I explained the situation and she went directly to the Window support team and after a considerable amount of time on hold I was transferred again.

    This Windows support person asked for the details of the problem, remoted into my computer, then suggested that formatting my drive was the only solution and when I said I didn't think that made sense, disconnected my call.

    So, to explain the issue.

    I have my Xbox app installed on my C drive which is a 1TB SSD with NTFS file system with 4k Allocation Unit Size

    I would like to switch the default install location of games to my D drive, which is a 750GB spinner with NTFS file system and 2k Allocation Unit Size

    (the file system information being bafflingly relevant in this case...)

    The Xbox app says "This drive isn't formatted as NTFS. The NTFS drive requires a maximum sector size of 4k."

    For my D drive both of these things are true. NTFS, and 2k is (checking my math...) less than the maximum of 4k.

    Could someone please help explain what the issue is?

    This is not an issue in any other software management service that I currently use, (and there are a lot of them,) so it seems confusing that in the app allegedly made by the same company that makes the operating system that this is a problem.

    My experience with the actual live support team is particularly frustrating because I feel like when they got a question they couldn't answer that I was disconnected with no avenue to follow up for a resolution.

    :)
     
    Westsidekef, Feb 7, 2024
    #1
  2. David Wirsching Win User

    A game displaying Error code: (0xc06d007e). Not starting.

  3. Westsidekef Win User

    Why can't I change my default install location for games using the Xbox app on the PC

    Hi Oskaryra,

    I appreciate your reply.

    Resolution 1 in your reply relates to moving the Xbox app and all installed games. I do not want to do that. However, when I looked just to see if this option was available, my D drive was not an option.

    Resolution 2 relates to the WindowsApp folder which I would hazard a guess that most people don't have access to, and it would be dangerous to try and rename.

    My key problem is that the app doesn't seem to recognize my D drive as a valid location for installing despite never having any problems with the drive and using it on a regular basis, particularly for game software management apps like Steam, Epic, EA, etc.
  4. Hoskayra Win User

    Why can't I change my default install location for games using the Xbox app on the PC

    Hello Westsidekef, my name is Oskayra, and I will be happy to help you.

    Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

    I'm very sorry for the problem you're going through. I was researching one of the Microsoft forums and found this article (https://answers.microsoft.com/thread/f894bb11-b6a7-42c9-82f0-e3a975ef16e4)">https://answers.microsoft.com/thread/f894bb11-b6a7-42c9-82f0-e3a975ef16e4) Sun Khou Moderator, sample that the solution to the problem can be solved by following these steps:

    "Resolution 1:

    # Change the location of existing Xbox games

    This option is necessary so that the system unit can have more breathing space and allow games to expand if necessary.

    1. Press your Windows key +I >Click on Apps > then select Apps & Features > Click on the three dots > Select Advanced Options.

    2. Look for the alternative that allows you to move the app from one area to another on the other screen. Once moved, all alternate routes and passages will be updated so there are no broken links.

    Resolution 2:

    # Rename WindowsApp folder

    Try creating another windowsapp folder by renaming the windowsapp folder to something else. You should now be able to put games on your D drive."

    Information Source (Credits): https://answers.microsoft.com/thread/f894bb11-b6a7-42c9-82f0-e3a975ef16e4

    Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

    Sincerely,
    Oskayra.
  5. Hoskayra Win User

    Why can't I change my default install location for games using the Xbox app on the PC

    Hello, I am sorry that the problem is still present, I can recommend some other solutions to try to solve, make sure that drive D is formatted as NTFS, assign a drive letter to drive D, grant permissions to drive D.

    I must remind you that this is a public forum in which we are all players like you who want to help as much as possible with these kinds of problems.
  6. CarTzy Win User

    Why can't I change my default install location?

    Hello!

    We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.


    [​IMG]


    Thank you for understanding.
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Why can't I change my default install location for games using the Xbox app on the PC

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