Why can't I change a color on Xbox one x controller?

MargaretMcDonald2 · May 14, 2020

I order a customized controller for xbox one x on Tuesday morning. I notice there was color problem on my D-pad I called and tried to see if they can change it before they ship it out but I was told they can't change it or I cant cancel my order. I just
fork out almost 100 dollars foe this thing and they cant fix on color. Why cant I change it or cancel it? Unless I am told the wrong information. Help please.

:)

MargaretMcDonald2

But within one day they already started I don't know if they did or not all it told me when I look at my order is that it pending

OklaGrizzlyBear

Hiya!!

I can understand your frustration with ordering a controller. Unfortunately, once you have placed your order, normally you can change your order depending on the length of time between ordering and you contacting them. It's quite possible that the order
may have already been slated so a change or a cancel of your order wasn't possible. There is an option to check the controller specifics before you place the order.

Happy Gaming!!

MargaretMcDonald2

I went to the website and to talk someone there was only a number so I called that number.

Whiteleaf2012

That's a pity. I guess they'd already put the pieces through the process of casting. Once the plastic is poured, it's done

aMexicanErb

I am sorry to hear this happened, that is unfortunate, i wonder if it was because they were to far in the process of customizing the controller that there was no way to stop it. Just a thought and my own opinion on the matter. And you called Microsoft/Company
direct?

Why can't I change a color on Xbox one x controller?