Why can't I cancel my Xbox Games Pass subscription?

If you're having issues canceling on the website, you'll want to contact support and they can assist you. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Hi Dominic. My name is Kyle and I'm an independent advisor.

If the subscription doesn't show in your account, the charge must be coming from a different account. If you have any other Microsoft accounts, check them for the subscription.

If you can't access the account which has the subscription, you will need to contact your bank to cancel the charges; Microsoft can only assist you if you have account access.

Please reach back if you have further questions.

Web translation:

Dear Microsoft team

I Can't Cancel Xbox Game Pass Membership! Why, then?
Please write an answer about this! I can't bid on how I want to cancel the game pass membership!
You're a knowledgeable Response writer!

Response:

Hi there,

you should be able to cancel any subscription via the steps mentioned at this link:

https://support.xbox.com/billing/xbox-subscriptions/how-to-cancel-xbox-subscription

If that doesn't work then please double check if there are any issues with outstanding payments, if so it will show so at

http://account.microsoft.com/services these will need to be sorted first before you can cancel.

If for some reason you can't cancel the subscription even if there are not issues shown then please contact Xbox Support via Phone or Support Chat at
http://support.xbox.com/contact-us

They will be able to look into the issue on what may be causing it and help you solve it.

Let us know the results

I still can't download the game. Think I'll cancel my game pass subscription soon - there's clearly bugs to iron out.

I tried canceling my game pass sub. On Xbox but it said I had to do it on line so I canceled my game pass and gold subscription but my game pass sub. Keeps auto uncanceling