Why can’t I buy any currency for a game?

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

There could be a few reasons why you are unable to purchase currency for a game. Here are a few things you can try to troubleshoot the issue:

Make sure that you have a stable internet connection. If your connection is unstable, it could cause issues with the purchase process.

Check to see if there are any issues with the payment method you are using. Make sure that your payment information is up to date and that there are no issues with your account.

Check to see if there are any ongoing issues with the game or the platform you are using to purchase the currency. If there are known issues, you may have to wait until they are resolved before you can make the purchase.

If you have tried all of the above and are still unable to make the purchase, try clearing your cache and cookies, or try using a different web browser. This can sometimes help resolve issues with online transactions.

Thanks Georges—I’ll do that.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Jp, as this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and neither your account, we can not specify the real reason or accurately check this issue of your account not being able to make these purchases.

Ideally, you'd contact Xbox support via chat and ask them to transfer you to the specialized department where they can verify your account.

https://support.xbox.com/en-us/contact-us

Hi, my name is Annanda, thank you for your question and for reaching out.

Was the gift card already redeemed to your account? Gift cards must first be redeemed to your account, and then with the balance you purchase the VBucks.

You can redeem the Gift Card by following these steps:

Xbox Series X/S and One:

" Press the Xbox button  to open the guide, and then select Store.

Press the View button  to open the side menu, and then select Redeem.

Enter the 25-character code, select Next, and then follow the prompts. "

PC or Mobile Browser:

" Follow the link below, enter the 25-character code, select Next, and then follow the prompts:

https://redeem.microsoft.com/ "

Microsoft Store for Windows:

" Press the Start button , and then enter store into the search bar.

Choose Microsoft Store from the results to open the app.

Select your account in the top-right corner of the screen, and then select Redeem code or gift cards.

Enter the 25-character code, select Next, and then follow the prompts. "

Xbox App for Windows:

" Press the Start button , and then enter Xbox into the search bar.

Choose the Xbox app from the results to open the app.

Select your gamerpic in the top-left corner, and then select Settings.

Select Redeem under Redeem a code.

Enter the 25-character code, select Next, and then follow the prompts.

Note You can’t redeem a code on the Xbox app for mobile at this time. "

If with the balance on your account, you still cannot buy it, i recommend contacting Support directly. I also recommend contacting Support if you, for some reason, cannot redeem the code:

https://support.xbox.com/contact-us/

I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

If the reply was helpful, please don’t forget to upvote or accept as an answer, thank you.

Best Regards, Annanda.

Eddienkw,

As Yezzmina has stated currency in your MS account cannot be used to purchase a subscription, which is stated in the

Currency FAQ:



Can I buy an Xbox Live Gold Membership with the currency in my Microsoft account?

The currency in your Microsoft account can’t be used to buy an Xbox Live Gold Membership at this time.



Sorry for the inconvenience but hope this helps clarify why the option is disabled. Please let us know if you have any other questions or concerns. Thank you,