Why can’t I add my email as an Alias

Discus and support Why can’t I add my email as an Alias in XBoX Accessibility to solve the problem; Hi I made my Xbox account back when I was like 9 and I’ve discovered that I can’t move my Xbox account to my current email directly but I can add my... Discussion in 'XBoX Accessibility' started by dylan lockwood, Apr 21, 2025 at 5:23 PM.

  1. Why can’t I add my email as an Alias


    Hi I made my Xbox account back when I was like 9 and I’ve discovered that I can’t move my Xbox account to my current email directly but I can add my current email as an alias but when I try to do so it tells me it is taken I’m very confused on what that means and why I can’t add it

    :)
     
    dylan lockwood, Apr 21, 2025 at 5:23 PM
    #1
  2. Alvaro A- Win User

    Why can’t I add my email as an Alias

    Hi dylan,

    Thank you for posting in Microsoft Xbox Community. I understand that you want to modify your email address and add an alias. The error that you are getting means that the alias that you are trying to choose is already owned by other person.

    Please choose a different alias or you may just include some numbers to it.

    An alias is an additional email address associated with your Outlook.com account.

    An alias uses the same inbox, contact list, and account settings as your primary email address. You can sign in to your Outlook.com account with any alias—they all use the same password.

    To add an alias, follow these steps:

    Go to https://go.microsoft.com/fwlink/p/?linkid=864833.

    Sign in to your Microsoft account, if prompted.

    Under Add an alias, do one of the following:

    Create a new Outlook.com email address and add it as an alias.

    Add an existing email address as an alias.

    For complete information about email alias, kindly see this official support article:

    https://support.microsoft.com/en-us/office/add-...

    Regards,
  3. JosefLBohorquez Win User

    Changing Emails

    Hi, yes. You can’t add existing outlook ID as an alias
    Because they’re already linked to a Microsoft account

    You need to create a new outlook alias from here:
    https://go.microsoft.com/fwlink/p/?linkid=842796

    Where it says “add email”
  4. TF7 Master Win User

    Cannot change the email address associated with my Xbox Live Account

    t should let you add an alias if your email was already verified, if not, it will ask you to verify the email address that's currently listed first.

    Once you add your alias, if its a 3rd party email (gmail, yahoo, etc) then click verify.

    When I add the alias email I want to, it says that the alias email is already in use. My alias email is gmail and is already a live account (I use it for my Windows Phone and for OneDrive). I'm stucked, once again :(
  5. KindGryphon Win User

    Change email associated with Xbox

    Im trying to add my son’s email ending in @hotmail.com to his Xbox. Previously it was mine ending @hotmail.com.

    I’ve gone to add his email address as an alias then remove mine.

    Firstly, it won’t allow me to because it says “this email is part of a reserved domain” and secondly if I remove my email from his Xbox account that’s not going to stop access to my personal Microsoft account is it?
    It won't let you add an already existing Microsoft email as the primary alias. Thats normal and there isnt any way around that.

    If you remove your email from the xbox account then YES it WILL stop your access to it forever.

    Per https://support.xbox.com/en-US/help...nt/change-email-sign-in-for-microsoft-account

    Warning When removing an email alias that’s connected to a Microsoft domain (such as @Outlook.com, @Live.com, or @Hotmail.com), that email is completely deleted from our systems and can’t be used to send or receive emails. It won’t be available for use again as an alias on another account. Microsoft doesn’t recycle email addresses, so it can’t be reclaimed at a future time.
  6. KindGryphon Win User

    Changing Xbox account email

    Hello, first it's a pleasure to be able to help you today.
    My name is Georges C. welcome to the community.

    Hello Ben, from what I understand you use your mother's email account to play correct?

    If that's it, and you have all the games purchased in that account, and the progress too, what you can do is a change of "Alias, you will change the account email and the email you create will become the main "Alias" to access the account and play.

    Add or remove an email alias in Outlook.com

    https://support.microsoft.com/en-us/office/add-...
    According to the same link you posted if he does this then his mothers microsoft account will be deleted forever which is what the OP wanted to not have happen:

    Warning When removing an email alias that’s connected to a Microsoft domain (such as @Outlook.com, @Live.com, or @Hotmail.com), that email is completely deleted from our systems and can’t be used to send or receive emails. It won’t be available for use again as an alias on another account. Microsoft doesn’t recycle email addresses, so it can’t be reclaimed at a future time.
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Why can’t I add my email as an Alias

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