Why can't I add another XBOX to my Microsoft account?

Hi Daggerdom54,

We hope you are doing fine.

We would like to follow up regarding your concern as we still have not received any response from you since our last follow up message. Please feel free to create a new thread if you have different and new concerns - Create a new question or start a discussion.





Should you need real time interaction for your concern? You may reach out to Support - Contact Us | Xbox Support.



Kind regards,

Hi Daggerdom54,

We have not heard anything from you since from our last follow up message. If you have other concerns please do not hesitate to create a new thread and we would be more than happy to assist you with it. Have a great day ahead of you.



Kind regards,

Hi Daggerdom54,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to see in your Microsoft account the Xbox you recently added. Let us check on this together so you will get back to gaming.



To better isolate your issue, we would like to ask for few questions:

May we ask for a screenshot of the error message? Please conceal any personal information.

Did you use the same Microsoft account on Microsoft account | Home and setting up with Xbox?

Do you happen to add more than 10 devices to your Microsoft account? How many devices listed in here - Microsoft account | Devices?

Or do you constantly sign in your Microsoft account to more than 10 devices everyday?

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

I would also like to add that I have never made another PSN account therefore I can't have my Microsoft account linked to another PSN account.

Hi White. My name is Kyle and I'm an independent advisor.

You cannot transfer an Xbox profile to another Microsoft account, it is permanently linked to the Microsoft account it was created for.

Additionally, you can't add an existing Outlook email to another Microsoft account. As stated on the Microsoft Support website: https://support.microsoft.com/office/459b1989-356d-40fa-a689-8f285b13f1f2

"Existing Hotmail, Live, Outlook.com, and MSN addresses can't be added as aliases, and you can't add an alias that is already associated with another Microsoft account."

In this case, your options are creating a new Outlook email for the Microsoft account linked to your Xbox profile, or adding an existing email from another service such as Gmail.

Thanks,
Kyle