Why can't I add a new account to my xbox?

Jason _7910 · Jul 12, 2023

I'm currently trying to set up a new account for my father. I get all the way to the point where it asks for a gamertag! I type one in and it just says "can't complete at this time" with an error code. How do I fix this? (I've factory reset the console, did a power cycle) help!

:)

Kimmy_24

Hi, Jason. I hope you're doing well and safe out there. I'm an Independent Advisor and I’m happy to help you today.

Sorry to hear about your issue. Kindly try creating his account at account.xbox.com to see if it'll work.

Mike0051

Same Problem Here.... I can't add my Xbox Live Account to my new Xbox One. It says the internet connect is "good to go" but I can't add a account or update the system. It continues to fail.

rudipops1

Test your network connection in the settings. Settings> Network> Network settings> Test network connection. Make sure it's good. If it is, check Xbox updates, Settings> System> updates and downloads and make sure you have the latest update status successful.
If it is, restart the console from the settings under power and start up and re-add the account.

Links that can help.

account

https://support.xbox.com/en-US/browse/xbox-one/safety-and-security

networking

https://support.xbox.com/en-US/browse/xbox-one/networking

Njal the Blue

Do you have other accounts on your Xbox, if so how many? I ask because thrre is a limit as to how many each Xbox One can hold. The number escapes me at the moment.

{Parity}

Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely.
Unplug the power cord from the back of the console for 5 minutes.
Plug the power cord back in and restart the console.

Why can't I add a new account to my xbox?