Why can't I access the headset chat mixer and when I update it don't work

Hi, my name is Marvina and I will be happy to help you.

I'm sorry you have this problem. Follow the instructions below for a solution.

If you can't hear chat audio when using the Xbox One chat headset, or if others can't hear you, try the following solutions first.

Disconnect the headphones or disconnect the headphone cable from the bottom of the controller and reconnect it firmly.
Check the mute button on the headphone controls to make sure the headphones are not muted.
Illustration showing an arrow and a finger pointing to the mute button on the headphone controls.

Illustration showing an arrow and a finger pointing to the sliding mute button on the 3.5mm headphone cable.
Turn up the volume. If you use headphones connected to the 3.5mm port, go to Profile & system > Settings > Devices & connections > Accessories, then select your controller to adjust the audio options.

Note If you use the headset with a Windows computer, go to Settings, choose Devices, select your controller, and then adjust the audio options.
Try using another controller or headset to see if the hardware is working properly.

Make sure you have the latest software:
Update Xbox Wireless Controller
Aspects that you should take into account:
Never pull on the headphone cable when removing it from the controller. To remove the headphones, pull on the body of the headphone jack.
The Xbox One Headset is designed for use with Xbox controllers only.

Xbox consoles don't stream game sound or music through the Xbox One Headset. If you're looking for an Xbox headset that you can play and chat with, check out:
Set up and troubleshoot the Xbox One Adapter and Stereo Headset
Set up your Xbox Wireless Headset
If the problem persists, try the following solutions:
Solutions

Examine the headphones, cable, and connector for visible defects.
Make sure there is no dust or dirt on the headphone jack. To clean the connector, use a cotton swab soaked in alcohol.

Check that your Xbox controller is working correctly. For help troubleshooting driver issues, see:
My controller does not connect or turn on
Firmly insert the Xbox One Headset connector into the expansion port located under the D-pad and right stick on the controller.

Information source (credits):
https://support.xbox.com/help/hardw... Vision, press,de video > Allow Dolby Vision.

I hope I can help you solve it.

Best regards,
Marvina.

I was just in chat because none of my headsets work and I also asked about that as well because mine does the same thing. Apparently it was from the update. I can't get that to unmute either. My main issue is that nobody can hear me via chat in party
or game. I can hear them but they can't hear me. My chat mixer does not show up when I plug in the headsets. I've tried 2 different headsets and 2 controllers. Reset console and NAT settings in router. Nothing works. The chat mixer seems to be a bug
which they are working on but I mean come on, I couldn't chat before this update so....

The headsets work testing Skype on the console and i tested them on the laptop so I know they function. It's really frustrating not being able to chat with your friends.

Still no chat mixer, I can hear chat but no game play? I still can't get into the headset chat mixer?

UPDATE.

I figured it out.

Hard reset the xbox with the headset plugged in. The new controller has the chat mixer turned all the way to chat and not to game . Put the mixer back to the middle and it works. Without the hard restart, the option to adjust the chat mixer is gone.

I just updated my controller and it now plays game audio through the chat headset that came with my One but I can't chat with it anymore. Any ideas on how I can fix this?

my controller is updated and the game audio won't work sometimes it will it just won't show the chat mixer option HELP