why can't I access my gamepass perks?

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. Apparently, it's a general problem, I've had this error for days, and my alternative is to use the Xbox game pass app on my smartphone to be able to claim my perks. I've tried numerous solutions too, I believe this can only be resolved with an update from Microsoft.

I suggest you report this issue to the Xbox team, I did the same, I hope they resolve it. You may be reporting this issue via the link below.

https://support.xbox.com/en-US/help/account-pro...

NOTE: Only some perks can be claimed by the Xbox game pass mobile app.

- At the moment, the only solution is to use a smartphone to redeem the perks.

*Thank you in advance for contacting, I hope this can help you.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello 1-800-2MY-BUTT, where are you trying to redeem the rewards, would it be through the PC App or through the App on your mobile device?

When you say can't share ultimate

Do you mean cloud ?

Or EA play or Ubisoft if so those are subscriber perks only

Meaning he can only access it

You can only access gamepass games and purchased games and play multiplayer on installed games that's it

Because he doesnt

Gamepass perks only apply to the account holder

Home console only applies the gold benefits and access to gamepass games EXCEPT for ea games which is a gamepass perk

DO NOT cancel gamepass ultimate since you are upgraded time nor can it be transferred

You forfeit any upgraded time and are only refunded the purchased xgu which I'm guessing iss 1 dollar upgrade

I have never been an Xbox gamepass ultimate subscriber or a Disney + subscriber and I still can't see the perk on my list . It just doesn't show up at all. (Also in Canada)