Why can't I access my account? Says account doesn't exist....

Hi Nathan,

Thank you for posting in Microsoft Xbox community. I'm sorry to hear that your account got compromised. Kindly review the article below for complete step-by-step instructions how on how you could proceed.

How to get back a Microsoft account that has been compromised: https://support.microsoft.com/help/24ca907d-bcd...

The recovery form is your only chance to get your account back because hackers may have altered the majority of the data associated with it. However, the likelihood is lower. Here's the link of the form https://account.live.com/acsr

Here are comprehensive instructions for using the Account Recovery Form:

https://support.microsoft.com/office/b19c02d1-a...

I would recommend following the instructions below to help keep your Microsoft account safe and secure in order to prevent this incident from happening again in the future.

https://support.microsoft.com/help/628538c2-700...

Please note that in this public community forum, we are players like you trying to help and guide other players. This means that we do not have access to other accounts or access to other users' information. If you have account-specific inquiry, please reach out to Microsoft support. https://support.microsoft.com/contactus

Regards,

Alvaro

Why can't I log into my xbox account? Every time I log in it says my account doesn't exist...I tried my other Microsoft accounts and its still saying the same thing your account doesn't exist. I don't recall deleting my account or confirming to have it
be taken down.

Hello Kathy,

As I mentioned before, your method won't work as Microsoft's automated server which manages my account will tell me that my account doesn't exist. Therefore, I can't lookup my username for a "non-existant" account. In fact, the automated self help guide doesn't have any reference articles for your prompt "I have forgotten my username!"

It would really help me if you could simply let me know why I lost access to my account completely, whether it was a complete password change, e-mail change/alias replacement, or simple account deletion. That would help me tremendously.

Thanks, Rubin

So why when i try to add Mr Flibble does it say that the account doesn't exist?

My main problem is that when I try to log in, is it says that account doesn't exist. But my account exist as I can see it in the friends list of my other account.