Why cant anyone hear me when on remote play

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Respectfully,



Microsoft Community Moderator

Hello Majju Yaser,

Thank you for posting in Microsoft Community.



We understand that you are trying to communicate with your friends while playing an Xbox Cloud game. Let us check on this together and sort this out in timely manner for you to get back to gaming.

There is a possibility that the compatibility could be one of the reasons why you cannot communicate with your friends using your headset. Or this could mean you need to update or install the driver for the microphone to work. We would like to isolate the issue. Please provide us answers to these questions below:

1. May we ask if you are using the headset's microphone or a separate microphone?
   
2. Is the headset driver updated? Please check with the manufacturer of the headset for steps on how to install/update the driver.
   
3. Please try to do voice recording by using the voice recorder app (this is a built-in app of the Windows computer). Can you hear your voice using the headset's microphone? If yes, proceed to the number 3, otherwise please see the following:
   
   • Please allow the apps to access microphone, you may do this by going into PC Settings > Privacy or Privacy and Security > Microphone > Enable the let apps to access microphone.
     
   • Try to check if the microphone volume is too low:
     
     • Make sure that the microphone or headset is connected correctly to your computer.
       
     • Make sure that the microphone is positioned correctly.
       
     • Increase the volume of your microphone. Here's how to do this in Windows 11:
       
       1. Select Start > Settings > System > Sound.
          
       2. In Input, select a microphone to see its properties.
          
       3. In Input volume, make sure the blue bar adjusts as you speak into the microphone.
          
       4. If it doesn't, go to Test your microphone and Start test. This will help you troubleshoot any issues with your microphone.
          
   • Source: Fix microphone problems - Microsoft Support
     
4. Can you try to save a voice record by connecting your headset to another PC or device. See if you will have the same issues.
   

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

Im having this same issue when remote playing to ios device or my microsoft surface. Does anyone know why this happens? Or how exactly to combat it?

im going through this issues, but during games, i cant hear anyone, they cant hear me, i can see my icon saying that i am speaking, but no reply from anyone, and still cant hear anyone.

can anyone help me understand why i cant play my game?