Why can I sign in to my work account but not my personal one?

Hi hannahpicka,

Thank you for posting in Microsoft Xbox Community. I understand that you're having issues logging in to your personal Microsoft account due to "Too Many Request" issue.

This error means the client (your browser or application) has sent too many requests to the server within a short period. This happens when a server is rate-limiting requests to prevent overload and maintain performance.

Some of the workarounds for this error is to completely restart your device to disconnect existing connections from the server.

If you're on a Windows 11 device, press Start > Power > Restart.

Another way that works for most users is by using a different browser and different internet connection such as mobile hotspot.

To ensure that your router is not experiencing any issues or bugs that may cause some websites or ports to be inaccessible, please do a power cycle by turning off the device, pulling it out of the power outlet for 50 seconds before turning it back on.

Once it boots up and regains internet access, please try to log back in.

Let me know how it goes.

Regards,

Alvaro

Hello @robertmesser1!

Would you please provide us with further details about the issue. Are you facing any error codes/ messages when trying to log in to your account? The split screen feature does not work on all games or only one specific game?

Actually question for you. I've been wondering. Is there a chance it could be because my Microsoft email has two accounts? A personal account and a work account. I use the personal one for Xbox live. But whenever I login on a computer it always asks me which one I want to sign into. Is there a chance the Xbox goes to log me in, see's two accounts and gets confused and doesn't know what to do since there is no way to select my personal account?

And if that is the issue, how could I go about solving it? Obviously I can't delete my work account. That and I don't even know if that's the problem. But i've racked my brain over this for a long time and that's the only reason I could see for why it's not working.

Or is there like some way to get a hold of somebody at Microsoft who could personally look into the issue like the old days?

The accounts are on the same computer. I have it set up so that one xbox account has game pass and is signed into the store and the other is my personal account that i sign into games with. It does not matter if i use the account with game pass to sign into
the apps.

How can I tell apps to be available for all accounts? I also have games that do work but it is very few.

Why would I need to reset my password? It work every where else. I can sign into any of my micsoft accounts.