Why can i not sign into the xbox website?

Cai Zheng · Dec 30, 2023

i turned off vpns used different browsers and devices, but whenever i sign in it automatically logs me out with no warning or error message, i click sign in, put in my details, i log in but it acts like i never did, i need to sign in to cancel my Ultimate Subscription but it won’t so i need to go to the bank for a refund but i worry this will effect my account

:)

Rodrigo Oliver

Hi Cai, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Have you enabled the 2FA (2 factor authentication) on your account?

If you haven't, please do so.

Enter this link: https://account.live.com/proofs/Manage/additional

Click on Turn On under the Two-step verification.

For more information: https://support.microsoft.com/accou...-account-c7910146-672f-01e9-50a0-93b4585e7eb4

PotatoesAreAncient

Wait so I have to have an Xbox Live subscription to log into my account? Okay well that is why then.

PotatoesAreAncient

As I said, I already tried the problem solvers listed in other cases like this one. It is not my internet, I can sign into my Microsoft account on the Microsoft website, and I can sign into the actual Xbox app.

alexander andrews

Hey, I am having the same issue. I have an Ultimate Game Pass Subscription and want to change my settings so that I can play with friends. I cannot log into my account, and I am not in a family for Microsoft. I can log into my Microsoft account though.

andersonpassos

the live gold service is not mandatory only for logging in, if you are not logging in directly you may actually have a problem, test another account and see if it's just your account.

Why can i not sign into the xbox website?