Why can I not reset my password for my microsoft account.

Hello, Cameron M. I’m Arturo, and I’ll be glad to provide some assistance with your inquiry today.

I’m sorry to hear you’re having trouble retrieving your Microsoft account.

Not only that, but I want to let you know that Microsoft only sends a security code to the email address you entered, only if this one matches with the one you previously registered on the security center page.

As you’re not receiving the code, this means the Gmail address entered is not the one linked to your account.

However, you may want to try recovering your account by following other recommendations available in this thread:

https://answers.microsoft.com/thread/7409edbb-4633-401f-9dc9-9e7a49773295

Moreover, in case the methods there don’t work for you, the last option is submitting the account recovery form, which can be accessed here:

https://support.microsoft.com/accou...ery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Don't feel bad. I am in the same situation. I have an alternate email address (that is not a hotmail address) that works. When I try to recover my password Microsoft tells me that because my email account is not a hotmail account they can not send me my
reset info. I have been trying to get my password reset for a month and a half. It's funny how you can reset your bank account password, your email password, and your billing password without issue, but something like a gaming profile password reset takes
an act of god and apparently Microsoft is not god.

Why would I need to reset my password? It work every where else. I can sign into any of my micsoft accounts.

Hello Joenorfleet,

Thank you for posting here on the Xbox forums. Can you let us know exactly why you are unable to access your account? Do you not know your password? You can reset your password here : Reset
Password

Do you not know your Email? If so, follow the instructions here : Forgot Microsoft Account email

If the above doesn't cover it, let us know more about the issue. We will try our best to help you out.

Hi there!

To reset your Microsoft account password online, go to the

Get back into your account page and follow these steps:

1. Tell us why you’re having difficulty accessing your account.
2. Enter the Microsoft account email address for the account you’re trying to recover.
   

Note If you don't know your Microsoft account email address, you’ll need that information before you can reset your account password. To find a forgotten Microsoft account email address,
see the
Lost Account Solution.

I would suggest for you to go over our Article to
Recover and reset your Microsoft account password It guides you step by step on the recovery process.

Goodluck