Why can i not reach assistance?

JerroldWalker · Mar 29, 2020

I have had a ticket oped for over a week and was promised a follow up in 72 hours at latest. I am unable to call in, or get a virtual chat. What can I do to get someone to assist me?

:)

johnbramlett

I have been trying for days to get my xbox 1x live account reinstated. I filled out form last week and know reply. I open up new account and it did the same thing after one day. I just bought this xbox1 x to play with my son due to Corona. This is terrible
disappointing and has wasted many hours of time. All I wanted to do was keep my son occupied as he lives 5 hours away and I can see him yet.

JerroldWalker

Complain? I thought this was a place to ask legit questions. If there were someone responding to calls or chats, or given call backs, there would be no reason to.

pawncrackers

Folks, this is not a place to complain. At present, COVID-19 is having an impact on regular services, so patience would be appreciated. If there is anything we in the forums can do to help, please let us know,
alternatively search the Xbox Support articles over at xbox.com.

Please also be aware, that there were several news outlets posting that internet services in general, were being used a LOT more than they were before - here is the

original source from the Microsoft Azure blog, which states "We have seen a 775 percent increase of our cloud services in regions that have enforced social distancing or shelter in place orders."

This could potentially be affecting you.

Best,

L

JerroldWalker

It does not. Regardless of what I try, this always comes up.

Phone calls and chats aren't available for this issue.Try one of these:

Fastest option


I need help with network connectivity issues Get help without contacting

xXRachieeXx1993

Due to the COVID-19 outbreak, you will find that many companies are having issues with:

1. the influx of people contacting them; and

2. The fact that if any call center is located in a country in mandatory lock down that call center or contact center is most likely to be closed, reducing their workforce.

Many companies are completely uncontactable at this time, fortunately microsoft is still contactable however there is most likely to be resulting delays, due to the increase of users being off work and self-isolating using their consoles etc.

Xbox support articles may be able to help, or else posting about your issue on the forums may get some ideas from the braintrust here.

Why can i not reach assistance?