Why can I not play online games? And what is UPnP?

Discus and support Why can I not play online games? And what is UPnP? in XBoX Games and Apps to solve the problem; I am having a problem with playing online games because of the UPnP not successful on my xbox. I have tried using a wired connection. Still does not... Discussion in 'XBoX Games and Apps' started by Philip Krogh, Jan 26, 2025 at 11:33 AM.

  1. Philip Krogh
    Philip Krogh Guest

    Why can I not play online games? And what is UPnP?


    I am having a problem with playing online games because of the UPnP not successful on my xbox. I have tried using a wired connection. Still does not work. I can switch to my phones Hotspot and it will work. What is UPnP? Is there a setting on the xbox that's messed up? I was able to play last month just fine. Could it be my game pass ran out?

    :)
     
  2. Sodangidni Win User

    Why can I not play online games? And what is UPnP?

    Hello, Philip K. I'm Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

    I would like to let you know that UPnP is an option that has your internet router.
    So, if you see the UPnP not successful message, probably the feature was disabled on your router or something else.

    To fix this, you may need to access the router configuration and follow these steps:

    “Make sure the router’s UPnP setting is turned on. You can usually find first-time help with this in the router manual or on the manufacturer’s support site.

    Turn the UPnP setting off and save your changes.

    Restart your console, your modem, and your router.

    Turn the UPnP setting back on and save your changes. If there’s a Zero Config setting, make sure that’s turned on as well.

    Restart your modem and router.

    Once you’ve reset your router:

    Restart your console.
    Press the Xbox button to open the guide.
    Select Profile & system > Settings > General > Network settings.
    Check your settings again to make sure the UPnP message is gone.”

    Additionally, you may want to check if the following ports are opened in your router:

    Port 88 (UDP)
    Port 3074 (UDP and TCP)
    Port 53 (UDP and TCP)
    Port 80 (TCP)
    Port 500 (UDP)
    Port 3544 (UDP)
    Port 4500 (UDP)

    Reference links:
    https://support.xbox.com/help/hardware-network/connect-network/upnp-not-successful

    https://support.xbox.com/help/hardware-network/connect-network/network-ports-used-xbox-live

    However, if you don't feel confident doing these procedures or the issue persists, you may want to contact your ISP technical support for further assistance.

    Regards,

    Arturo.
  3. JeroenBoom Win User

    Keep getting disconnected from live

    I see you are playing starcraft online. Nice :) "OldSchool"And then it has used the uPnP, and you want to go on the Xbox, the uPnP is corrupt at that time. Happens to me as well. Here is what you have to do when you are finished playing on your PC and
    decide to go on-line on your Xbox. Always restart your modem and router by simple plugging the power down. An other thing is what you can do is shut down the uPnP and open the needed ports manual.
  4. KindGryphon Win User

    I can't play online

    Can I play online
    Why not? What happens when you try? Any error messages? If so, what are they? Is it specific games or all games?

    If you want constructive help we need a little more than "i cant play online"
  5. KindMocha01 Win User

    Can't play online.

    This issue definitely seems to have something to do with what Malacath said above.

    Posted this in another thread but I'll add it here as well:

    I had to disable UPnP in my router's admin settings and, lo and behold, I was finally able to play online with a friend. They had to disable UPnP on their router too. It seems this issue is with Blizzard's network, not MS's. I hope a patch is coming soon
    so I can leave my UPnP on, but until then I'll leave it off to play diablo 3 co-op.
  6. AI EXREYFOX Win User

    My Xbox will connect if my UPNP is disable, why?

    In my router i can see what ports upnp open, on xbox one open 3074 and 3075 playing BO3, playing destiny open 3074 and 1200.

    What about other ports its need to be open by portford or porttrigger.

    i put upnp-off and porttrigge-on with all ports BO3 show me moderate nat in xbox one setings menu and in-game , if i turn on upnp and porttrigger the nat show me open
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Why can I not play online games? And what is UPnP?

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