Why can I not login to the Xbox website or my xbox?

Hi, I am Mariano, an independent advisor from the Microsoft-Xbox community. I am sorry you are going through this issue, let us try to fix it

I'll ask you some questions and leave you some suggestions:

How long have you had this problem?

What Xbox console does this happen on?

suggestions:

1. Wait a while before trying again

2. Try using a private/incognito window

3. Clear your browser cache

4. Fully restart your Xbox (complete shutdown)

5. Remove and re-add your account on the console

- Go to Settings > Account > Remove accounts.

- Select your account and remove it.

- Restart the console and then add the account again from “Add new.”

6. Check if there is a service interruption

- Check the status of Xbox Live here: https://support.xbox.com/xbox-live-status

7. Try connecting from a different internet network

If the problem persists, let me know. Otherwise, you can close this question and leave a review. Thanks and have a nice day.

Yes i can login to that account with ny xbox app on my mobile or the Microsoft/xbox website but can't login to my Microsoft and xbox app on my windows.

This morning i tried again to redeem my voucher on the xbox live website. Successfully!!!! jeaah

I wasn’t able to login in my account again.

After logging in on the Website it is now possible again and I can play online now.

@Microsoft. Why do I always have to log in in my Account via a Computer to play with my Xbox. That is no sence

Hello Trap icaz,

Thank you for posting in Microsoft Community.

I'm sorry to hear that you are having trouble logging in on the Xbox website on your PC and I appreciate you tried some troubleshooting steps ahead. No worries, I will do my best to help you sort this out for you to get back to gaming.

There are a few possible causes for this problem, such as a corrupted browser cache, a network configuration issue, or a problem with your Microsoft account. Here are some steps you can try to resolve it:

1. Check your account settings: Make sure there are no issues with your account. You can do this by going to Microsoft account | Home and sign in your Microsoft account.

2. Change your password: Sometimes, changing your password can resolve sign-in issues. You can check this link to change your password: Change your Microsoft account password - Microsoft Support

3. Make sure you are using the latest version of your browser.

• On the taskbar, select Microsoft Store icon to open it.
  
• If you don't see Microsoft Store on the taskbar, it might have been unpinned. Here's how to find it: In the search box on the taskbar, enter Microsoft Store, then select it from the list.
  
• After you've opened Microsoft Store, select More Three-dot More icon > Downloads and updates > Get updates.
  

4. Try using a different browser or a private/incognito window to see if the issue persists.

5. Check the date and time on your PC or try remove and re-add the account. For your reference, you may follow the steps on this link: Fix problems signing in to the Xbox app - Microsoft Support

6. If the issue persists, please try the steps on this thread to see if it works: XBOX app on PC won't let me sign in - Microsoft Community

If none of the above steps work, please contact us again and provide us with more details about your issue, such as the error messages you see, the browser you are using, and the steps you have tried so far. We will do our best to help you.

Thank you for your patience and cooperation. We hope to hear from you soon and get this issue resolved. Have a great day and happy gaming!

Sincerely,



Microsoft Community Moderator

Hello Trap icaz,



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.



Thank you for understanding.

Sincerely,



Microsoft Community Moderator